Legal notice
Legal Notice (Specified Commercial Transactions Act)
Seller
Orange Tokyo Ltd.
Representative
Tsudoi Kodaka
Business Address
KODAKA Building 2F
1-22-15 Sarue, Koto-ku
Tokyo 135-0003
Japan
Telephone
070-1517-8832
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (Japan Standard Time), excluding weekends and public holidays.
For inquiries outside business hours, please contact us via our Contact Form or email.
Website
Product Prices
The selling price of each product is displayed on its respective product page.
Additional Charges
The following charges may apply in addition to the product price:
- Shipping fees
- Customs duties, import taxes, VAT, customs clearance fees, and any other taxes or charges imposed by the destination country for international shipments (these are the responsibility of the recipient).
Accepted Payment Methods
We accept the following payment methods:
- Credit Cards (Visa, Mastercard, American Express, JCB)
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
Please note that available payment methods may vary depending on your country, region, or device.
Payment Timing
Payment is processed at the time your order is placed using your selected payment method.
Order Processing & Shipping
Orders are generally shipped within five (5) business days after payment has been confirmed.
Please note that shipping may be delayed due to inventory availability, peak seasons, weather conditions, customs clearance, or other circumstances beyond our reasonable control.
Order Cancellations
Once an order has been placed, cancellations due to customer preference cannot generally be accepted.
However, we may approve a cancellation at our sole discretion under exceptional circumstances.
Returns & Exchanges
For detailed information regarding returns, exchanges, and refunds, please refer to our Refund Policy.
Contact Us
If you have any questions regarding our products, orders, or shipping, please feel free to contact us via our Contact Form or by email.
Email:
store@meri.tokyo