Refund policy
1. Defective or Incorrect Items
If you receive a defective item or an item different from the one you ordered, please contact us through our Contact Form or by email within seven (7) days of receiving your order.
After reviewing your request, we will provide a replacement, issue a refund, or offer another appropriate solution at our discretion.
For defective or incorrectly shipped items, MERI will cover the return shipping costs.
2. Returns for Customer Convenience
As a general rule, we do not accept returns or exchanges for reasons of customer preference or convenience.
However, orders delivered to Taiwan are subject to the Taiwan Consumer Protection Act. Customers in Taiwan may cancel their purchase and return the product within seven (7) days of delivery, regardless of the reason.
If you wish to request a return, please contact us before sending the item back.
Unless otherwise required by applicable law, return shipping costs for customer-initiated returns are the responsibility of the customer.
3. Conditions for Returns
To be eligible for a return, the item must meet all of the following conditions:
- The item is unused and unwashed.
- All original tags, accessories, and packaging are included.
- The item is returned in the same condition in which it was received.
- The item has not been damaged, altered, or modified by the customer.
We cannot accept returns or exchanges for:
- Used products
- Washed products
- Products with missing tags, accessories, or original packaging
- Products damaged due to customer handling or misuse
- Any item that MERI determines is no longer suitable for resale
4. Refunds
Once the returned item has been received and inspected, refunds will generally be processed within seven (7) business days.
Refunds will be issued using the same payment method used for the original purchase whenever possible.
For customer-initiated returns, any applicable return shipping costs or other related expenses may be deducted from the refund amount where permitted by applicable law.
5. Return Procedure
Please contact us before returning any item.
Returns sent without prior authorization may not be accepted.
After your return request has been approved, we will provide detailed return instructions, including the appropriate return shipping address.
6. Contact Us
If you have any questions regarding returns, exchanges, or refunds, please feel free to contact us through our Contact Form or by email.
store@meri.tokyo