Shipping policy

1. Order Processing & Shipment

Most orders are processed and shipped within five (5) business days after payment is confirmed.

Please allow additional processing time for orders placed on weekends, public holidays, or during peak seasons.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

Orders are primarily shipped via Japan Post International ePacket. Depending on the destination, package size, or other shipping requirements, we may use EMS, DHL, FedEx, or another carrier when necessary.

Please note that business days exclude weekends and public holidays.

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2. Estimated Delivery Times

The delivery times below are estimates only and may vary depending on customs clearance, local postal services, weather conditions, or other unforeseen circumstances.

Delivery times are not guaranteed and may be longer during busy periods.

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3. Shipping Rates

Free shipping is available on orders of USD 200 or more to many destinations.

Shipping charges are calculated based on the destination country and are displayed at checkout.

For oversized or unusually large orders, we may use a different shipping method or charge additional shipping fees. If this applies to your order, we will contact you before shipment.

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4. Customs Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or handling fees imposed by the destination country.

These charges may be collected by your local customs authority or by the shipping carrier on behalf of customs.

All customs duties, taxes, and related fees are the responsibility of the customer and are not included in the product price or shipping fee.

If customs duties or taxes are refused and the shipment is returned to us, we will refund the cost of the products after deducting the original shipping cost and any return shipping fees charged by the carrier.

If the package cannot be returned to us and is abandoned or destroyed by customs or the shipping carrier, no refund can be issued.

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5. Delivery Issues

Customers are responsible for tracking their shipment using the tracking information provided in the shipping confirmation email.

If delivery cannot be completed, please contact your local postal service or shipping carrier as soon as possible.

MERI is not responsible for delays caused by customs clearance, postal services, weather conditions, or other circumstances beyond our control.

If a package is returned to us due to:

• an incorrect shipping address,
• failure to collect the package,
• refusal to pay customs duties or taxes, or
• failure to respond to the carrier,

we can reship the order upon request. Additional shipping charges will apply.

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6. Address Changes

Please make sure your shipping address is correct before completing your order.

If you need to change your shipping address, please contact us as soon as possible.

Once your order has been shipped, we are generally unable to change the delivery address.

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7. P.O. Box Deliveries

Orders shipped via Japan Post may be delivered to P.O. Box addresses, provided that the destination country's postal service accepts such deliveries.

If your order is shipped via EMS, DHL, FedEx, or another courier service, delivery to a P.O. Box may not be available.

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8. Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, MERI is not responsible for lost or stolen packages.

If you experience any delivery issues, please contact your local postal service or shipping carrier directly.

We will do our best to assist you whenever possible.

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9. Peak Season Shipping

During peak periods, such as year-end holidays, public holidays, or other busy seasons, order processing and delivery may take longer than usual.

We appreciate your patience and understanding.

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10. Questions About Shipping

If you have any questions about shipping or delivery before placing your order, please feel free to contact us.

We're always happy to help.